Warrington Housing Association are looking for two full-time Customer Service Advisors.
Salary: Circa £18,096 - £20,106
Plus fantastic benefits;
Up to 5% of Salary - Performance Related Pay
Enjoy Benefits Package
Aviva Workplace Pension Scheme we match your contributions up to 10%
Agile approach to the role and service delivery
For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live.
Our work is more than homes, it is about the people, it’s about community, it’s about taking an asset-based approach to supporting tangible, long-lasting change.
Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever.
The Customer Service Advisor role will be pivotal in enhancing this offer as we continue to move forward, you will be part of an essential team within WHA whose role is to deliver and improve the customer experience. You will provide outstanding customer service on a right-first-time basis to all WHA customers, and you will be the first point of contact via telephone, email and through our customer portal, directly assisting customers in solving their queries which will include lettings, repairs and rent arrears.
Along with various administration tasks such as processing invoices and dealing with the daily post, you must be prepared to support other teams within WHA including property services, money advice and sale & development under a One Team approach.
The role will be predominately office based with the possibility of some agile working.
Customer Service Advisor Requirements:
The successful candidate will be educated to A level and/or relevant experience.
You should be qualified to a minimum level 3 (or equivalent) in English and Math’s and hold an IT Qualification or evidence of well-developed IT skills.
Ideally, you will have experience of delivering excellent customer service within the social housing sector or lettings, it would be desirable but not essential for you to have some knowledge or experience of sales, the right to buy process and tenant and landlord rights.
You will have a can-do attitude whilst being able to show compassion and empathy, keeping the customer at the heart of everything you do.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet and demonstrate the minimum criteria for the vacancy.
No Agencies please.
Warrington Housing Association,
the GATEWAY
89 Sankey Street
Warrington WA1 1SR
Email: jobs@wha.org.uk
For more information, go to: https://www.wha.org.uk/vacancy/customer-service-advisor/
Closing date: 8th October 2021
Interviews: 18th October 2021