Caseworking for Royal Air Forces Association

Categories: Information and advice

What would I be doing?

A Caseworker is someone who carries out welfare work for the Royal Air Forces Association. Welfare work is about listening to an individual and assessing their needs to find out how the Association can provide help and support for them. Support can include anything from helping put a beneficiary with a disability in touch with social services, so they can apply for funding for a wet room, to something as simple as filling in a form to get a new fridge, for a beneficiary who cannot afford to replace their broken one.

Caseworkers may also need to gather complex information on beneficiaries to help with applications for care home fees or similar and this can involve providing clear and precise information on finances and correspondences.

Caseworkers work with beneficiaries who are members of the RAF family. This role will involve:
- Undertaking research and signposting beneficiaries to sources of help
- Completing a from to establish any financial support they require from the Association
- Keeping the beneficiary updated by phone or in person
- Working closely with the Area Welfare Officer to complete each case successfully

What skills do I need?

•Patience and empathy, with the ability to build a rapport with others and put them at ease, through a friendly and sensitive approach
• Good listener and communicator
• Reliable and dependable, with the ability to maintain appropriate boundaries
• Volunteers should also be able to work confidentially, in a non-judgemental manner and in line with the RAF Association Volunteer Agreement.

About Royal Air Forces Association

For over 90 years, the RAF Association have championed a simple belief – that no member of the RAF community should ever be left without the help that they need.

Not since WWII has the RAF been so constantly deployed on global operations – and across the generations, the need for support is becoming ever more complex. Demand for our services is therefore increasing significantly.

For the sake of everyone who needs our help, we must continue to evolve and innovate to meet these new challenges and remain at the leading edge of service provision. We must champion the best interests of the RAF community more strongly than ever before.

Only then can we be sure that every member of our RAF community is receiving the support they need and deserve.

Recruitment and training details:

All training will be provided so volunteers will be prepared to take on the role.
This opportunity is not suitable for under 18s.
An application form, interview, references and DBS check is required for this role

Is a DBS required? Yes

The Gateway, 89 Sankey Street, Warrington, WA1 1SR Tel: 01925 246880
Registered in England & Wales as a Registered Charity 1129343
and as Company Limited by Guarantee No:6805818

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