Customer Service Volunteer for British Heart Foundation - Westbrook

Role Type: Regular
Based: Westbrook
Categories: Retail
Does this opportunity require independent working?: Yes
Is this opportunity suitable for someone looking to participate / first-time volunteer?: Yes

What would I be doing?

Do you love to chat and get to know people? Can you talk about anything and everything? If this sounds like you we have a fantastic opportunity to let you do just that. In our stores we talk to our customers, make them feel welcome, help them find the things they’re looking for and inform them of the BHF’s life-saving heart research. So, we’re always looking for outgoing and enthusiastic customer service volunteers.

We keep the shop floor looking fresh and inspiring and thank everyone who brings in their donations and custom. Come and be a part of your local team and learn customer service skills and gain experience. Don’t worry if you’re not a confident speaker, with this role all you need is a welcoming and helpful attitude.

We’ll provide you with all the support and help you need. Perfect for enhancing your CV and skills set, we also offer our volunteers the choice to do free NVQ / Vocational qualifications (Subject to eligibility.)

No 2 days in our store are the same. A typical day consists of serving customers, dealing with customer enquiries, replacing stock in the store, unloading/loading of vans, meeting & greeting customers, booking collection and deliveries, handling cash etc.

What skills do I need?

Customer service skills




About British Heart Foundation - Westbrook

Our mission is to win the fight against cardiovascular disease and our vision is a world in which people do not die prematurely or suffer form cardiovascular disease. Coronary heart disease is the UK's single biggest killer but we at the British Heart Foundation are making fantastic progress in the fight against heart disease and are well on our way to realising our ambitions, funding £100m of life saving research each year!

Recruitment and training details:

There will be a full induction on commencement of interview.

Additional training will be provided to explain processes and procedures etc.

This opportunity is not suitable for those under 18.

This role is min 2 hours and max 7 hours per shift

Is a DBS required? No

The Gateway, 89 Sankey Street, Warrington, WA1 1SR Tel: 01925 246880
Registered in England & Wales as a Registered Charity 1129343
and as Company Limited by Guarantee No:6805818

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