REFLECT - Section Two

Connecting

This section will help you think about:

the methods of communication that you use
sharing your purpose and objectives
measuring impact
gathering feedback
working in partnerships
engagement

What methods of communication do you use to connect with and inform those associated with your group?

This includes current and potential users, partners, funders and the general public. Tick all that apply.

Word of mouth

Email updates

Regular newsletters (more than two per year)

Website

At your AGM (if you have one)

Through committee meetings

None of the above

Do you feel you use the right medium to communicate with users?

Yes

No

Not sure

Tell us more

Can everyone in your group explain what you do?

Yes

No

Not sure

Tell us more

If you think yes, tell us how you get everyone to do it. If no or not sure, why do you think that might be. This is optional.

How do you ensure you use consistent language / tone in your communications?

This is a chance to reflect on your newsletters, social media, posters etc and what words and phrases you use. Do you keep them 'on brand'? Are there terms and ways of talking that you stick to so people know it's you? There is no right or wrong answer here, but it's about having a strong communications strategy.

How do you collect evidence and measure the impact of what you do?

We regularly consult with our members and encourage feedback to demonstrate and justify the need of what we do

We capture user data so we can build a picture of who is in involved (numbers of attendees, postcodes etc)

We produce surveys to ensure we capture feedback

We create case studies

We know who our regular members are and don't feel the need to collect any evidence

We want to engage with our members more but we're not sure how to go about it

We get the importance but it's not something we need to do at this moment in time

Anything else

You can select all that apply

How do you gather the thoughts, opinions and comments from your users?

This is a chance to reflect on how you go about this. Consider the questions you ask, the frequency of asking them and how you go about the analysis. You can also think about the other ways you gather information through research and how you apply that to your impact measurement.

Do you comply with legal requirements / good practice recommendations to produce annual reports and accounts and hold an annual general meeting (AGM)?

Your AGM could be a formal / public one or one of your committee meetings you designate as the AGM.

Yes

No

Not sure

Do you currently work in partnership with other organisations?

Yes we do and it works

Yes, but we don't get much out of it

No and we don't feel we need to

We'd like to but we're not sure how to link up with potential partners

Feedback and Information

I would like a copy of my results

I would like some informal feedback from WVA

Send them to this address

If you would like a copy of your results or some informal feedback, please provide your email address.